File Requirements for Custom Designs

When submitting your own design for printing, please ensure your files meet the following requirements to guarantee the best quality:

1. Accepted File Formats

PDF (Preferred for high-quality printing)
JPG (High-resolution image files)
TIFF (For high-quality images with no loss in detail)
PNG (For transparent background elements)

2. Resolution Requirements

All files must have a minimum resolution of 300 DPI (Dots Per Inch) to ensure sharp and clear printing.
Low-resolution images may appear pixelated or blurry when printed.

3. Bleed Specifications

A 2cm bleed is required around the edges of your design to ensure there are no unwanted white borders after cutting. This means your design should extend 2cm beyond the final trim size.

4. Colour Mode

Files should be in CMYK colour mode (Cyan, Magenta, Yellow, Black) for accurate colour reproduction during the printing process.
RGB files may result in colours that look different when printed.

5. Fonts and Text

Ensure that all fonts used in your design are either outlined or embedded in the file to avoid font substitutions during printing.

6. File Size

Try to keep the file size under 50MB for ease of transfer. If your file is larger, you can use file-sharing services or compress the file without losing quality.

What is the standard turnaround time for completing a job?

Our standard turnaround time for most jobs is 24 hours, depending on the complexity and specific requirements of the task.

What are the file requirements for submitting my project?

We accept files in the following formats: PDF, JPG, TIFF, and PNG. For optimal results, files should be submitted with a resolution of 300 DPI. Additionally, please ensure that your design includes a 2cm bleed to accommodate proper trimming.

What payment methods and terms do you accept?

We accept the following payment methods: Cash, EcoCash, Swipe, and Bank transfer. For large projects, we require upfront payments to ensure commitment throughout the process. We offer invoicing options for business clients, with payment due within 7 days of receiving the invoice.

Frequently Asked

Question

Explore our Frequently Asked Questions to gain insights into our printing services and better understand our customers’ perspectives.

What should I do if there’s an error in my order?

We stand by the quality of our work and offer a 100% guarantee on our craftsmanship. If there is an error on our part, we will provide a replacement at no additional cost. However, we do not accept returns due to customer errors, such as incorrect sizes or designs.

Do you provide rush services for urgent print job

Yes, we offer rush services for urgent jobs. The cost will depend on the nature and size of the project as well as how quickly you need the job completed.

Can I request a quote for a custom order?

Absolutely! For custom projects, we provide personalized quotes based on your specific needs. You can contact us for more details or request a quote directly through our office or website.

What types of printing services do you offer?

We offer a wide range of printing services, including photocopying (colour and black-and-white), business card printing, T-shirt printing (vinyl and DTF), flyer and brochure design, letterhead and logo design, large format printing, signage, and much more.

Can I get a custom design made for my print job?

Yes, we offer custom design services tailored to your specific requirements. Whether it’s a business card, flyer, or signage, we can create a unique design for you.

Do you offer delivery, or is pickup the only option?

We offer local delivery for orders that require installation or application. For other orders, you can conveniently pick them up from our Chinotimba office.